Our mission is to provide the best service and quality repairs for the
satisfaction of our clients!

Frequently Asked Questions

Here is a list of the most frequently asked questions we receive at J&D Quality Smash Repairs. Feel free to browse this FAQ section, you may find a question you didn’t know you had. Just click on any question and you will be brought directly to the answer. If you have a question that is not answered in this section below, please call us on 07 3890 4966

General Questions

How is J&D Quality Smash Repairs different from other panel repair shops?

J&D Quality Smash Repairs has been Murarrie’s number one auto repair facility since 1996 and we are an accredited MTAQ member.

Not only do we fully stand by all work carried out in our workshop, but we also specialise in insurance claim work and we do this in partnership with your insurance company. This ensures that your claim is expedited in the most timely and efficient manner.

J&D Quality Smash Repairs work to a high standard, but is our work guranteed?

All repair work that is completed at J&D Quality Smash Repairs is guaranteed.

What makes and models can J&D Quality Smash Repairs work on?

At J&D Quality Smash Repairs we can fix any and all collision repair problems you may have. You have no need to worry about your vehicle, as at J&D Quality Smash Repairs our team of talented, skilled, and certified technicians specialise in all makes and models from all over the world.

At our modern workshop, our team can repair every type of vehicle, whether it is a local Ford or Holden, European or Asian import.

How much will repairs at J&D Quality Smash Repairs cost me?

This is a tough question to answer, as every accident is different and so each repair costs a different amount. After we have an opportunity to assess the damage and explain the process and time needed to complete the repair, we will provide you with a quote.

In case that you file a claim with your insurance company you only will have to pay the excess amount. The excess amount can be different depending on the insurance policy. To find out more information about your excess please check directly with your insurance company or your insurance policy form.

If you decide to pay for the repairs on your own, we will provide you with an estimate and together we will agree on a set amount of repairs. This agreement will all be taken care of prior to starting any repairs.

Service Related Questions

I was just in an accident, what do I do now?

At J&D Quality Smash Repairs, we understand that an accident can be very stressful. So to help you, we went ahead and put together a step by step instruction guide.

• Please make sure your vehicle is turned off.

• Assess the accident in order to make sure everyone safe and okay. If someone was injured call 000 for an ambulance. If everyone is alright, call 000, ask for police and report the accident.

• After the police arrive, give a statement to the officer.

• All insurance information needs to be exchanged at this point.

• If you decide to lodge an insurance claim at this point in time, make sure you tell them that J&D Quality Smash Repairs is your choice of repairer. Don’t let your insurance company tell you who to go to!

• If your vehicle is still drivable, bring the damaged vehicle, along with all insurance information to J&D Quality Smash Repairs Monday through Friday 7:00am – 4:00pm. We will photograph and record all accident related damage.

• You will need to file a “claims report” with your insurance company. Some insurance companies have a mandatory “Drive-in claims service”, you will need to call and let them know of the damages sustained to your vehicle, whether or not you were at fault for the accident, and that J&D Quality Smash Repairs is your chosen repair facility of choice.

• Once you arrive at J&D Quality Smash Repairs, we will walk you through the rest and take care of every little thing for you.

What happens if you find more damage to my vehicle than originally thought?

With the complexity of more modern vehicles, it is not that all uncommon to find something else that is damaged after the initial inspection. This is what is called “hidden” or “unforeseen” damage. But please, try not worry about this. If we do find anything we will document and contact your insurance company right away.

Your insurance company may need to come out and inspect the damage for themselves. If they do, this could delay repairs for 2-5 business days and depending on availability of parts, authorisation of parts for purchase, and delivery, an extra couple of days could be added onto this delay. J&D Quality Smash Repairs puts an enormous amount of effort into working efficiently, while still providing you with quality service.

Will J&D Quality Smash Repairs be able to repair my vehicle to its original condition?

Thanks to state of the art technology, the talent of all our skilled team here at J&D Quality Smash Repairs, we can replicate almost any paint color. Our highly trained paint professionals use sophisticated computer equipment to identify and match your vehicle’s color and then apply the paint to manufacturer’s standards.

We start this process by locating your vehicle’s information label (this label has a paint code which identifies the color of your vehicle). Next, we use a computerised paint-mixing system to locate the standard color for your car and any known variants. We then determine the best match among these base colors and their variants. Finally, between tinting and blending, the color match area becomes completely invisible.

What should I do if I leave something in my vehicle?

The team at J&D Quality Smash Repairs, are amongst the most honest and trustworthy individuals you could ever leave your vehicle with. However, before leaving your car with us, we strongly advise that you remove any and all personal belongings of value from your vehicle. As we take great care with your vehicle, we simply cannot assume responsibility for any lost items.

Insurance Related Questions

Can J&D Quality Smash Repairs fix my vehicle even though my insurance company recommends someone else?

Yes! The insurance company can always recommend someone to fix your car but they can’t force you to take it any shop you don’t trust. Don’t let your insurance company tell you who to go to!

What is the difference between third party and comprehensive insurance?

Generally, third party insurance only covers the other parties damage to their vehicle or property caused by you.  Comprehensive insurance covers all related damage to your vehicle and covers the other parties vehicle, and any property related damage.

What is an insurance excess and do I need to pay it?

An excess is simply the portion of the bill that is not covered by your insurance company and you pay your excess when the repairs are completed. The most common excess fees range from a few hundred up to around $1000. Your excess amount will be stated on your insurance policy form.

Can J&D Quality Smash Repairs cover my excess?

No, we will not “cover your excess”, nor will any other honest and trust-worthy smash repair company. Your insurance policy is an agreement between you and your insurance company.

Will an accident make my insurance premium go up?

There are many factors that go into whether or not your insurance premium will go up. Factors like who was at fault, driving history and the type of loss all play a big role in determining this. You should always call your insurance company to determine the impact your accident could have on your policy’s premium.

Do I need multiple estimates? What happens if the insurance company estimate is lower than the one from J&D Quality Smash Repairs?

No, you do not need multiple estimates. You only need to notify your insurance company that you will be having service done at J&D Quality Smash Repairs. Please keep in mind, that if the insurance companies estimate is lower than ours, it is because we do a thorough job assessing the damage done to your vehicle.

Just bring the insurance estimate in with you and we can go over any differences. If necessary, we will notify the insurance company of the changes we need to make. Generally this just takes a phone call for any and we will always work hand in hand with your insurance company and provide you with the quality service you expect.